Frequently Asked Questions

What is myVal™?

myVal™ is an app that uses AI to document and manage your home contents for insurance purposes, ensuring your belongings are accurately recorded and protected.


How do I get started with myVal™?

Download the myVal™ app, create an account, and follow the guided steps to start documenting your home contents using our AI-powered tool.


Is my personal information safe with myVal™?

Absolutely. myVal™ uses advanced security measures and encryption to protect your personal data and ensure your information is kept confidential, in compliance with Australian Privacy Principles (APPs).


How does myVal work?

myVal utilises AI to help users easily document their home contents by scanning and cataloguing items, generating a comprehensive digital inventory for insurance purposes.


What items can I document with myVal™?

You can document personal belongings such as furniture, electronics, clothing, appliances, and other valuable items within your home. myVal™ includes category examples within the app to assist you in adding items.


Can myVal™ help in the insurance claims process?

Yes, myVal™ can expedite the claims process by providing detailed digital inventories, including photos and descriptions of your items, to your insurance provider.

This can help avoid disputes and ensure a smoother claims process. Research has shown that customers with detailed inventories receive higher payouts and a smoother claims experience.


How do I update my home contents inventory in myVal™?

Simply add or remove items in the myVal™ app, and the app will automatically update your digital inventory and documentation.


How does the star rating system in the app work?

The star rating has been designed in line with the questions and requirements insurance companies ask during the claims process.

The higher the star rating, the greater the chance that the claims process will flow smoothly with a positive outcome, as the information required by the insurance company will be easily supplied.


Why is having a home inventory important?

Research shows that homeowners with detailed home inventories receive payouts that are, on average, 50% higher than those without such documentation.

A survey by Consumer Reports (2023) found that 80% of homeowners who had a documented home inventory experienced smoother and faster claims processes. Inaccurate or incomplete records can lead to disputes and delays, which can be distressing during times of loss or damage.


Can I use myVal™ for multiple properties?

Yes, myVal™ allows you to create separate inventories for multiple properties, making it easy to manage home contents across different locations.


What should I do if I have trouble using the app?

If you encounter any issues while using the app, visit our website for assistance or contact our support team directly.